Effective Date: January 1, 2025
At Envoy Design, we are committed to protecting your privacy. This Privacy Policy explains how we collect, access, use, and safeguard personal information in the course of delivering our services and operating our own software products.
Envoy Design is a technical production company specializing in websites, ecommerce platforms, mobile applications, and AI/agentic workflow products. We work with clients to build and support digital properties, and we also develop independent consumer-facing software.
1. Scope of This Policy
This policy applies to all data Envoy Design may access or process in two contexts:
While providing technical services and support to our clients
When operating Envoy-owned software, websites, or consumer-facing applications
2. Information We Access on Behalf of Clients
When supporting a clientβs digital property, we may access personal information (PII) stored in their systems. This access is:
Incidental to our work in development, maintenance, or technical support
Governed by contracts and confidentiality agreements
Limited to what is necessary to fulfill our obligations
We do not sell, rent, trade, or otherwise monetize any personal information accessed during client work.
3. Why We Access Client Data
We access data solely to perform tasks such as:
Troubleshooting and debugging
Data migration or upgrades
Performance monitoring
Implementation of new features or integrations
4. Information Collected by Envoy-Owned Products
In addition to client services, we may develop and offer our own software, tools, or applications (“Envoy Software”) intended for general consumer use. These products may collect data directly from users.
Types of data we may collect include:
Name and email address
Device, browser, or usage data
Preferences or interaction history within the application
This information is used strictly to deliver product functionality, enhance the user experience, and improve product performance.
We do not sell or share this information for advertising or marketing purposes.
Each Envoy Software product may include its own supplemental privacy notice or terms of service.
5. Data Security
We take data security seriously. Whether supporting a client or operating our own product, we implement safeguards including:
Encryption in transit and at rest (where applicable)
Secure access protocols and credential management
Access limited to only those with a need-to-know
Internal training and signed NDAs with all staff and contractors
6. Third-Party Services
Some Envoy services or software may rely on third-party platforms (e.g., hosting, analytics, or AI infrastructure). These providers maintain their own privacy policies and practices. While we aim to use reputable and secure partners, we do not control their operations.
7. Data Retention
We retain data only as long as necessary to provide services or maintain product functionality. For client data, we delete any local or temporary copies once the task is complete unless otherwise instructed. For Envoy Software users, retention practices will be outlined in the specific productβs documentation or privacy terms.
8. Your Rights
For end users of client systems: please refer to the privacy policy of the business or organization that owns the digital property.
For users of Envoy Software: you may contact us to request access, correction, or deletion of your personal data.
9. Changes to This Policy
We may revise this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date. We encourage you to review this page periodically to stay informed of how we protect your information.
10. Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact:
Envoy Design
101 W Chesapeake Ave #27560
Towson MD 21285
201-754-8015